Home > OpsMgr > Enterprise Vault (EV) management pack for Operations Manager 2007 R2 does not automatically discover servers running on Windows Server 64-bit operating systems.

Enterprise Vault (EV) management pack for Operations Manager 2007 R2 does not automatically discover servers running on Windows Server 64-bit operating systems.

Today one of my colleagues, Ronen Tzimbel, show a problem with EV MP. the problem is also documented in Symantec support web site.

First we need to check the supported platform for the MP, as Symantec pointed it seems that there is two different MP’s. one for versions earlier then EV9.0 and the other for EV9.0.

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So, what is the problem?

First Symantec deliver the two MP’s with the same name and version, the old one is an XML file and the new one is MP file…goodbye for MP upgrade!!! and if you will try to import the new MP you will end with two MP files, sealed and unsealed.

The other thing is that the above link show us how to resolve the problem only with the unsealed MP, and the environment should only used x64 OS with x32 EV.

What should I do?

in our environment we have two different implementation, EV 8.X for production (x32 OS) and EV 9.0 for testing (x64 OS) , both environments are monitored by the same operations manager server, so what do we need to do?

Resolution

1. Copy the EnterpriseVault2007.XML file to a temp directory.

2. edit the EnterpriseVault2007.XML.

3. locate the following lines and add the marked line:

          <RegistryAttributeDefinitions>
            <RegistryAttributeDefinition>
              <AttributeName>Enterprise_Vault_Installation</AttributeName>
              <Path>SOFTWARE\KVS\Enterprise Vault\Install</Path>
              <PathType>0</PathType>
              <AttributeType>0</AttributeType>
          <RegistryView>32bit</RegistryView>
            </RegistryAttributeDefinition>
          </RegistryAttributeDefinitions>
4. save and import the saved MP.

this change tells the SCOM agent to look in Wow6432node as well as the regular HKLM\Software part of the registry. and it valid only with SCOM R2!!!

This solution is good for every 32bit application discovery that could be installed in 32 or 64 bit OS.

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