Home > OpsMgr > Operations Manager 2007 R2: The Notification challenge

Operations Manager 2007 R2: The Notification challenge

Recently, more and more customers want more granular/complex notification using SCOM 2007. As you probably know, notification in operations manager is based on 4 different channels (E-Mail, SMS, IM and Command). These 4 channels can be used to deliver alerts based on specific criteria (the criteria are part of a subscription).

Subscription = what to send + to + how

The Criteria in the subscription changed from OpsMgr SP1, and luckily OpsMgr team add some great features to the product like: send alerts that “raised by a specific rule or monitor” or “raised by any instance in a specific group or class”. Despite these changes, it still hard to set up alerts based on the needs of our enterprise, especially if we dealing with large and complex environment.

That’s why i can clearly say that it’s hard to get notification to work as we want and in most cases, without fully understand the object oriented class model of OpsMgr, it’s even harder.

I made a list of “What most of my customers wants”

1. Ability to manage and maintain notification information in a reliable and simple way.

2. Ability to limit (in some cases) the notification to only one alert. For example, when we have a server with IIS role that hold several web sites, all web site are monitored. When IIS stop working we will get alerts for all the web sites hosted on the same server.

3. Trace which alert was send to a recipient, when and how (Mail, SMS, Etc.).

4. Ability to set up on-call list. (Duty Roster)

5. The Ability to let IT personal to route alerts to others in case of a vacations (like out of office mechanism).

6. Ability to ensure notifications reaches the designated personal using two way communication and escalation

Most of the above are not present in Operations Manager, and with the problems that we had we needed to search for alternatives.

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One of the products that I tested was SNS++ from Highnet Systems, in the beginning we needed to use a command channel to send our notifications, but after several meeting with Highnet guys they started to develop a connector that connect with the universal connector that ships with SCOM R2.

Now after successfully implemented SNS++  (very simple to do I must add) at several customers, most of my notification problems are not part of Operations Manager 2007, all alerts are forwarded to SNS++ and with the Smart Routing feature of the product we can deliver any alert to any recipient base of message filters in SNS++.

For more information you can visit Highnet Systems.

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